Shipping policy

Thank you for shopping with TDX. We work to get every order on its way as quickly as possible. Please review the information below regarding order processing, fulfillment, shipping, and delivery.

ORDER PROCESSING

Orders are processed Monday through Friday, excluding weekends and holidays.

Please allow approximately 2 business days for your order to be processed before it moves into fulfillment.

Orders placed on weekends, holidays, or outside normal business days will begin processing on the next available business day.

Please note that processing time is separate from fulfillment and carrier transit time.

FULFILLMENT TIME

After your order has been processed, please allow approximately 3–7 business days for your order to be prepared and shipped.

Once your order ships, you will receive shipping confirmation and tracking information when available.

Processing and fulfillment times are estimates and are not guaranteed delivery dates.

HIGH-VOLUME PERIODS

During new collection launches, limited drops, holidays, promotional events, sales, or other periods of high order volume, processing and fulfillment may take longer than normal.

We appreciate your patience during these periods as we work to get orders out as quickly as possible.

Any significant delays affecting a large number of orders may be communicated through our website, email, or social media.

SHIPPING & DELIVERY

Once an order has shipped, delivery time will depend on the shipping method, destination, and carrier.

Shipping transit time begins after your order has been processed and fulfilled.

Carrier delays caused by weather, holidays, service interruptions, or other circumstances outside of TDX's control may affect delivery times.

TDX cannot guarantee a specific delivery date unless expressly stated otherwise.

TRACKING

When tracking information is available, it will be sent to the email address or contact information provided at checkout.

Please allow time for tracking information to update after receiving your shipping confirmation. In some cases, carriers may take 24–48 hours to display tracking activity.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before submitting your order.

If you notice an error after placing your order, contact TDX as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or fulfillment.

TDX is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

LOST, STOLEN OR DELAYED PACKAGES

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's operations and delivery network.

If your tracking information shows that your package is delayed, please allow additional time for the carrier to complete delivery.

If a package is marked as delivered but cannot be located, please check around the delivery location, with household members or neighbors, and contact the shipping carrier when appropriate.

If you continue to experience an issue with your order, contact TDX Customer Support with your order number and tracking information so we can review the situation.

MULTIPLE SHIPMENTS

In some circumstances, items within the same order may be shipped separately.

If this occurs, you may receive multiple packages and separate tracking information. You will not be charged additional shipping fees solely because TDX ships an order in multiple packages.

ESTIMATED ORDER TIMELINE

Please plan for approximately:

Order Processing: Up to 2 business days
Fulfillment: Approximately 3–7 business days
Carrier Transit: Varies by shipping method and destination

This means the total time between placing an order and receiving it will be longer than the 3–7 business-day fulfillment period.

During high-volume periods, these estimated timelines may be extended.