Refund policy
At TDX, we want you to be satisfied with your order. Please review our return and refund policy before making a purchase.
RETURNS
TDX accepts eligible return requests within 14 days of delivery.
To qualify for a return, merchandise must be:
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Unworn and unwashed
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In its original condition
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Free from stains, odors, pet hair, deodorant marks, or other signs of wear
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Returned with any original tags or packaging, when applicable
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Please contact TDX before sending any merchandise back. Returns sent without prior authorization may not be accepted.
NO EXCHANGES
TDX does not offer exchanges.
Please carefully review product descriptions, available colors, and size charts before placing your order.
If you need a different size, color, or product, you may return an eligible item in accordance with this policy and place a new order for the desired item.
Availability is not guaranteed, particularly for limited releases and seasonal collections.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact TDX as soon as possible.
Please provide your order number, a description of the issue, and clear photos showing the item and problem.
Once reviewed and approved, TDX will provide an appropriate resolution, which may include a replacement or refund at no additional cost to you.
REFUNDS
Once your eligible return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Original shipping charges are non-refundable unless the return is the result of a damaged, defective, or incorrect order.
Please allow additional processing time for your bank or payment provider to post the refund after it has been issued.
FINAL SALE
The following items are not eligible for return or refund:
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Items marked Final Sale
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Gift cards
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Personalized or custom merchandise
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Merchandise that has been worn, washed, altered, or damaged after delivery
Certain limited-edition, promotional, or special-release merchandise may also be designated Final Sale. When applicable, this will be stated on the product page.
ORDER CANCELLATIONS & CHANGES
If you need to cancel or modify an order, contact TDX as soon as possible after placing your order.
Once an order has entered processing or fulfillment, we cannot guarantee that it can be canceled or modified.
Please carefully review your size, color, products, shipping address, and other order information before completing checkout.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
We recommend using a trackable shipping service. TDX is not responsible for return packages lost or damaged while in transit.
Do not send merchandise back without first contacting TDX and receiving return instructions.
CONTACT US
For questions regarding returns, refunds, damaged merchandise, or other order issues, please contact TDX Customer Support.
Please include your order number and a brief description of your request so we can assist you as quickly as possible.